This Is How We Are Protecting Our Guests During Their Stay
Updated 2nd November 2020
As we head into lockdown 2.0 this Thursday 5th of November 2020, we are working as quickly as possible to call all our lovely guests in regards to their bookings. Please bear with us, we are going through a large amount of emails and calls and we WILL contact all of you.
Post lockdown don't forget that we will still operate our Covid Secure cleaning procedures and that we will be open to welcome you once again!
Our flexible cancellation is in place and any new bookings (and those made after 06 June 2020) are covered by our 100% refund policy if cancelled between 60 days and 3 days prior to check-in date. So no need to worry!
Please do keep checking in on our social media channels, as a small family business, the Facebook and Instagram algorithms don't always favour us, so we still need your likes and messages to keep us in business! Thank you!
Updated 12th October 2020
We offer flexible cancellation - New bookings (and those made after 06 June 2020) are covered by our 100% refund policy if cancelled between 60 days and 3 days prior to check-in date.
Cancellations must be immediately notified to us by phone on 01489-878888 and then confirmed in writing by email at [email protected], so that we can start the refund process. No explanation is required! Refunds are made on the departure date of your original booking.
Cancellations made the day before, or on check-in date, are not covered by this policy and we recommend guests obtain travel insurance to cover this period.
In August 2020 we were very proud to win the National Self Catering Accommodation of the Year Silver Award, so you’re in good hands at Wallops Wood Cottages.
We look forward to welcoming you! Book with confidence and unwind with us.
See our Terms & Conditions HERE
Updated 29th September 2020
New government guidelines on meeting with others (rule of six), updated 22 September 2020. This means that a cottage cannot welcome more than 6 people. Contact us if you have booked a cottage for 8 people or more on 01489-878888 to discuss your booking.
Our four bedroom cottages which normally sleep 8 people are being offered with a 10% and 20% discount Which means that you have more room for less money! Please visit our availability HERE and for more information on the government guidelines please visit HERE.
Updated 13th August 2020
We have been extremely busy at Wallops Wood Cottages. We have welcomes so many of our regulars and new families and friends too.
It's wonderful to see people being able to enjoy the countryside with its spacious landscapes, wonderful fauna and flora.
The swimming pool is now open and we have set up a 45mins slots per cottage, so that guests can have the whole swimming pool to themselves! Guests tell us they love this new system! Slots can be booked one day ahead for the next day.
The changing rooms and toilets are not available at the moment and neither is the sauna or steam room. We are adhering to government guidelines to keep our guests and staff safe. We thank you for your support!
For all updated government guidelines can we direct you to the government website HERE.
Update 17 July 2020
We have now welcomed many guests to our lovely countryside cottages since our re-opening on the 4th July! It's been amazing seeing people again! Real face to face (albeit socially distanced of course) interactions, real smiles and families that obviously needed a break.
So please do familiarise yourself with all the precautions we have put in place. These hygiene procedures are in line with government guidelines but we have also enhanced our already stellar cleaning routines. Our housekeeping was always once of the best in the business (we have won many awards highlighting the top quality of our housekeeping) but we have implemented more stringent procedures and our staff went through extensive training to ensure we go above and beyond what is required.
Wallops Wood Cottages have been awarded the WE'RE GOOD TO GO industry standard by @VisitEngland back on June 26th, but we have now also been awarded the AA Covid Confident accreditation!!
To be eligible for the AA COVID CONFIDENT scheme, Wallops Wood Cottages had to meet the AA’s criteria, including:
- Supplying a risk assessment
- Being able to provide clear evidence that relevant procedures and measures are in place, and that staff training has taken place
- Completion of a self-assessment and sign up to the COVID Confident Charter, a code of conduct that will include a commitment to continuing to update procedures and measures as guidelines change, and to submitting to future audits as required
We are listed on the AAs consumer facing website RatedTrips.com and we will be updated regularly on any changes that the government makes in regards to Covid-19 guidelines, Heath and Safety and best practice.
25 June 2020
We are re-opening our cottages to guests on 4 July. Over the last few months we’ve been working out the best ways to ensure the safety of all of our guests and want to reassure everyone that we are taking the strictest measures to ensure the cottages will be cleaned to the highest standards to avoid any spread of infection.
Update 26 June 2020
The safety of our guests and team is at the heart of everything we are doing in preparation for reopening next weekend.
We have followed industry guidance and our COVID-19 Risk Assessment comprises many practical measures including new, deep cleaning protocols for every changeover clean.
Update 2 July 2020
Our swimming pool will be open daily from Saturday 4 July!
Guests from each cottage will be entitled to one swim session per day of 45 minutes. Guests are invited to sign up for their swim session the day before on the list in the pool area.
Only guests from one cottage are permitted in the pool at any time, and social distancing should continue to be observed if guests are from different households.
The sauna, steam room and changing areas will be closed to help us with the cleaning protocols.
* All cutlery, glassware, crockery and kitchen utensils, and high touch points such as work surfaces, light switches, handles, taps, appliance controls, remote controls, table tops will be cleaned and disinfected after each stay
* Soft furnishings will be treated with antiviral sprays
* All of our housekeepers will wear PPE equipment (mask, gloves, apron, protected footwear) and one cleaner will be allocated to each cottage
* We use Log 5 cleaning products which conform to UK advice and are rated to EN14476:2013+A2:2019, EN14476 or EN14675
* We disinfect against legionella in all kitchens and bathrooms
* All non-essential items have been removed from the cottages to avoid infection (books, board games, DVDs, non-essential soft furnishings)
* The hot tubs will remain in use with our usual high standard of cleaning, along with the rims and covers
Will continue to be supplied. It is thoroughly cleaned and disinfected before placement into the cottage.
Children’s equipment will remain available, which includes:
Avent electric sterilizer
Microwaveable steam sterilizers
Baby welcome packs (but will no longer include a book or duck)
All items will be disinfected with virucidal spray between use.
Other items on our equipment list unfortunately will not be available.
Dogs are still welcome with their welcome pack and bedding included. Items will be disinfected between use with virucidal spray products rated to EN14476 or EN14675 Log 5
Arrival and Departure Times
Our arrival and departure times have changed to allow extra time for cleaning between guests.
Guests to now arrive at 5pm and leave by 9am. Due to COVID-19 remaining active in air for up to 3 hours, guests may not enter cottages until 3 hours after housekeepers have completed cleaning & disinfecting.
Social distancing between staff and guests is mandatory
What to do if you become unwell with COVID-19 symptoms
Wallops Wood Cottages will adhere to government guidance on reporting and managing potential infection cases.
If a guest (you or a member of your party) arrives with COVID-19 symptoms or develops symptoms during their stay (a recent onset of a continuous cough or high temperature or a loss of, or change in, normal sense of taste or smell), you must advise Wallops Wood Cottages by telephone and return home to self-isolate for 7 days (or 14 days if living with someone who has the symptoms).
- Staff experiencing similar symptoms will go home to self-isolate for 7 days.
- Sufferers should not go to a GP surgery, pharmacy or hospital.
- If symptoms worsen, NHS 111 should be called, or their website visited: 111.nhs.uk.
- In case of acute breathing difficulties, 999 should be called.
Once a property is vacated post infection, appropriate cleaning procedures will be followed after 72 hours.