Frequently Asked Questions
How Can We Help You?
We have prepared a Covid-19 charter for your to read through.
We are extremely proud of our National Awards and our housekeeping team is second to none. We are often praised for our cleaning and level of service, so please do visit our page where you will find all the information.
If you need to speak to someone and discuss anything please feel free toc all us at any time on 01489-878888 - please bear with us whilst we try to cope with very high levels of enquiries at the moment!
You can also email us on firstname.lastname@example.org
You can contact us in a number of ways. We are open Monday to Friday 9-5pm.
Our contact details are here on our website.
Our telephone number is 01489-878888
Our email address is email@example.com
Our Facebook page where you can send us a message is https://www.facebook.com/WallopsWoodCottages/
You are reading this text so therefore you are most likely on the website already! The easiest way to book is online with our booking engine.
After you have looked at the CHECK AVAILABILITY button on the top of each page of our website for each of our cottages, check out our cottages on the Cottages page. We have eight cottages, each is different, sleeps form 4 people to 8 people and some are also accessible.
Once you have made your selection ad chosen the best cottage for your holiday, click on the red button BOOK NOW also on the top of each page of our website.
The red boxes signify booked and not available, the green boxes signify available to book, the yellow and green sliced boxes signify midweek availability and the green and red sliced boxes signify changeover day.
Choose the property you are interested in and the booking engine will take you through different stages including taking your deposit.
Or you can also call us on 01489-878888 and speak to our bookings team for any special request or alternative booking dates. You can also email us on firstname.lastname@example.org and our bookings team will be able to help you.
Our change over days or start days are Mondays and Fridays. However you may enjoy a midweek break too, just check your availability grid . The red boxes signify booked and not available, the green boxes signify available to book, the yellow and green sliced boxes signify midweek availability and the green and red sliced box signifies changeover day.
Yes, you may be able to book an alternative day, just call our bookings team on 01489-878888 and tell us which property you are interested in booking, the date, for how many people and how long for, we will do our best to accommodate you.
Check in time is 4pm onwards and check out time is 10am on the day you leave.
We need to be strict with these timelines as we have a small housekeeping team and all cottages are cleaned to the highest standard. We cannot have guests on site before arrival time because there are trolleys and cleaning equipment on the site. Also all wooden floors might still be wet and cannot be walked on. Therefore we need to ensure that our health and safety procedure is adhered to.
Yes – we ask for 30% deposit to secure your booking. If you are arriving at Wallops Wood Cottages within 8 weeks, the full amount will need to be paid. If your arrival is in more than 8 weeks, we ask for a 30% deposit and the balance to be paid 8 weeks prior to arrival.
We also ask for a refundable breakages charge of £250.00 per cottage. This is payable with the balance.
Please do consult our Terms and Conditions for more details.
We ask for £250.00 refundable breakages charge per cottage that is booked. This is payable with the balance payment prior to your arrival.
This is to cover any breakages during your stay. If you break a few glasses or a plate, we would not look to recover the cost of this, after all, accidents do happen!
Housekeeping will report back to us after you have left with any damages or missing items and we will deduct this from your charge. The breakages charge will be refunded within 7 days after your stay.
We will of course always email you first with the information.
We will require written notice of the cancellation by the person who booked the accommodation by phone and confirmed in writing or by email.
We will use our best endeavours to re-let your booking, but will not be bound to accept any booking for your property, especially if we have alternative properties available. For cancellations where we are able to re-let:
If a deposit has been paid this will be refunded, less an administration fee of £25.00.
If the final balance payment has been made we will refund you our final letting price (which may be less than you paid), less an administration fee of £25.00.
If we are unable to re-let there will be no refund under any circumstances and you will still be responsible for the full rental cost.
Cancellation Insurance is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty. We do offer Booking Refund Protection via Booking Protect and further details are found in the booking section of our website.
Please do read our Terms and Conditions for more details.
We offer booking insurance through booking Protect, this is explained in the booking form when you make a booking. This is not offered by Wallops Wood Cottages but by a third party, so please read the information carefully.
Please do consult our Terms and Conditions for more details.
Yes, you can bring your dog on holiday! We won the BEST Dog Friendly Business of the year in 2018 from Visit England, a very prestigious award!
We welcome 2 dogs per cottage. We can no longer accept more than 2 dogs per cottage as we want to ensure that other guests at Wallops Wood Cottages can also enjoy a peaceful holiday. With eight cottages sleeping 54 people, we want to ensure that everyone from 2 legged owners to 4 legged pooches have a safe, happy and fun holiday.
We deep clean all cottages which have dogs after their departure at 10m on changeover days. Therefore cannot accept more than two dogs per cottage, it would be impossible to clean the cottages in time for the next arrivals at 4pm!
We charge £25.00 per dog for the extra cleaning we need to do to ensure that our cottages are spotless for the next guests.
Please do check our Dog Rules for more details.
Yes, he or she does! We offer a fantastic Welcome Pack which includes a comfy bed, water and food bowls, a dog towel to use after the dog has enjoyed our thermostatically controlled shower (in the car park) after a lovely walk, sofa throws to ensure they keep our lovely sofas nice and clean for the next guests, complimentary treats and a fantastic tug toy! There are also laminated dog walks (or downloadable from our website HERE ) for you all to enjoy with pub stops along the way and a few books and an OS map too! We also provide a torch in case Fido the dog needs to go for a midnight toilet break!
Yes we do! Each cottage has a fenced off garden or courtyard that is safe for children and pets alike.
For pets we also offer a collar tag in case your dog jumps the fence (about 70cms high). We also have a very large communal lawn that everyone can enjoy to play and walk around in.
All children and dogs cannot be left unsupervised and alone on the lawn.
We are M3a Visit England rated. This is not a problem. Just call us on 01489-878888 and speak to our bookings team to discuss your special needs. We have a very large list of equipment that you can use for free, first come first served, so ensure you book this as soon as you can prior to your stay. If you require profiling beds, hoists and more specialist equipment we suggest you organise this with Solent Mobility, a local company hat we find is very well organised with quality equipment. You can call them on 02392-395822 They know us well and will deliver your items prior to your stay. We will ensure the equipment is in your cottage.
Of course you can bring your whole family with you! We welcome families with children, grandparents and anyone else who wants to join in! We specialize in offering family holidays and have a huge list of free equipment, toys and books as well as DVS for our big guests and little guests. You can check out our equipment list HERE .
Infants are welcome and we offer a little welcome pack for them too! A nappy, a towel, a ducky and a Mr Men booklet. Please bring your own bedding if you are borrowing a cot from us.
If the extra person exceeds the maximum occupancy for the cottage, it may be possible to put in an extra bed for you but please always call us first to check. We only have a limited number of beds available and also not all cottages can accommodate an extra bed. We charge £50.00 for one extra bed.
We have so much going on around the Meon Valley, Winchester, Southampton and Portsmouth! We share events around Hampshire for you to enjoy and visit whilst holidaying with us at Wallops Wood Cottages.
We are keen to showcase Hampshire and it's amazing culture, art, music, food and wine events with everyone. Although we are in the countryside in the heart of the South Downs National Park, we are only 20 mins from Portsmouth, 25 mins from Winchester, 25 mins from Petersfield and 25 mins from Southampton.
On the Local Area page you will see that we have many things for you to do from walking tours to racing, to watersports, visiting local towns, golf, family activities to cycling, dining in award winning restaurants and much more.
What's in in Hampshire is also a great resource for your to check out, they showcase activities and events on a monthly basis and you can then filter by date too!
Visit Winchester, our local Tourist Information Centre, is constantly updated with local events and what's on, so a perfect place to visit before you arrive on whilst you are here.
We also #Whatsonatwallopswood so it is easy to track on social media for you !
If you need further information please call us on 01489-878888 or email email@example.com .
Yes you absolutely can! We are really lucky to live and work in this beautiful area of the South Downs National Park .
We have prepared 7 walking tours for our guests, these are in your cottages as laminated sheets, in our cottage folder and also as a downloadable PDF from our website.
The walking tours last from 30 minutes to 2 hours and we have noted several pub stops along the way. Everyone needs refreshments after a bit of exercise! T download the walking routes click HERE.
Here are some award winning pubs you might enjoy visiting, all of them welcome dogs.
The Shoe Inn Pub in Exton - in spring and summer you can sit by the river Meon
The Baker's Arms in Droxford - a great village with fab Sunday meals for the whole family
The White Lion Pub in Soberton - a traditional 17th century pub with locally sourced food
The Bucks Head in Meonstoke - in picturesque surroundings with local food and great walking all around
We are keen to share our beautiful Meon Valley and all it has to offer. Walkers enjoy the hedges teaming with wildlife, the mad pheasants chasing hens, cows munching greedily on grass and sheep making an appearance in our lanes.
The chalk grassland ( the European equivalent of a tropical rainforest) encourages a huge number of butterflies in the Spring and Summer - 60% of the UK's butterfly species can be found in the chalk grassland habitats of the South Downs National Park!
The flora is also rather magnificent here. It can have up to 45 different species of flowering plants and mosses per square metre and we have some rather special orchids growing here too
The indoor heated pool complex is open form 8am to 8pm everyday including Saturdays and Sundays!
You have a black fob in your cottage, which you need to press against the black plate on the door, it will beep and you can open the door. You will need the fob to come out, so please do keep it with you.
The swimming pool complex is underfloor heated throughout. It boasts several showers, an accessible changing room and bathroom, a parent changing room with shower and a separate toilet.
You also have lockers so that you can easily change into your swimming costume and put things away.
The pool is level decked and heated to 30-31 degrees Celsius. We have an accessible hoist for disabled guests.
The pool is deep cleaned every week and may be closed for a couple of hours during your stay, but we always try to ensure this is done when guest are out.
Well, not much! We have thought of most things!
Check out our list of items that we provide for you HERE - it includes hair dryers in every bedroom and 6 coat hangers in each wardrobe.
The bathrooms include Hand Wash, a Shower Gel/shampoo and a room deodoriser. These were especially made for us by New Forest Aromatics. Made by perfumer Debbie, they hail from the the New Forest in Hampshire and smell divine and most of the natural ingredients are sourced from the New Forest.
These are large bottles, so please do not take them with you, although we know it is tempting! You can buy them directly from us or in our soon to open tuck shop or ask a member of staff!
Yes we do! All bedrooms which are ensuite have a hair dryer ready for you.
No. As the pool is for the enjoyment of the guests staying with us, we do not allow people who are not staying with us to use the pool.
If you have further questions or are unsure about anything, please call us to check on 01489-878888
Yes we are present on most social media platforms. We do like to get social!
You can find us on Facebook here https://www.facebook.com/WallopsWoodCottages/
You can find us on Instagram here https://www.instagram.com/wallopswoodcottages/
You can find us on Twitter here https://tweetdeck.twitter.com/
Just see what's going on at Wallops Wood Cottages on these accounts and if you use the hashtag #whatsonatwallopswood you can trawl through what's happening during your stay with us.
Yes we do have many Trip Advisor reviews of guests who have stayed in our cottages!
Yes we are on Bookings.com and we are proud to have an exceptional rating of 9.7 for 2020!
You can see all our facilities on there such as our indoor pool, hot tubs, pool hoist for accessible guests and much more.
We are really keen on doing as much as we can to ensure our beautiful countryside is protected. Our Green Ethos!
We are in the South Downs National Park, a park of great natural beauty with stunning flora nad fauna, we want to ensure we look after it.
Our housekeeping team uses the following products to clean all the cottages, the swimming pool complex and the event room/ games room.
We use Ecover products and natural vinegar which works really well for us and as we have a borehole, we are keen that no nasties get into the aquifer our bore hole feeds from.
Ecover All Purpose Cleaner for walls, cupboards
Ecover Floor Soap for our wooden floors
Ecover Toilet Cleaner for all toilets
Ecover Multi-action Spray for general cleaning
Ecover Bathroom Cleaner for all our bathrooms and toilets
Ecover Rinse Aid for the dishwashers
Ecover Limescale Remover when required
Ecover Washing up Liquid in all kitchens
Distilled Malt Vinegar for windows, glass and to descale
Beeswax Polish for our wooden chairs, tables and skirting boards as well as doors and wardrobes.
To see more information on our Green Policy, please check it out HERE
Sustainability is really important to us. We are based in the South Downs National Park, where fauna and flora is protected and we aim to do more every year.
We were the recipient of a Silver Award, we were assessed only 1 month after opening! So we have done so much more now - we will be re-assessed in March 2020, where we will be hoping for a Gold Award this year!
We have done so much more than a few years ago, here are some of the new green facilities and things we have set up:
- new photo voltaic panels on the North roof of the cottages
- bore hole with UV treatment
- rainwater is re-fed into the local aquifer to then feed our bore hole
- we do no use chlorine to clean our swimming pool
- all our products are Ecover or natural vinegar
- we re-use all old towels, cut them into cleaning rags
- we hand over all clothes to St John's Ambulance and the Heart Foundation
- we re-cycle all materials as much as we cna on the farm estate
- the new guest shop is using excess timber from the games room /event room for shelving
- we buy toiletries form New Forest aromatics - a local natural toiletry provider
- our welcome basket includes local artisan food and drinks
- we recycle all cleaning brushes, scourers, cloths after each guest has been to re-use on the estate and to be used by the landscape team
- we offer vegan frozen meals forma supplier on the estate, called Mitch's Kitchen who uses biodegradable packaging, all ingredients are sourced locally
- we offer walking tours for all our guests, form 30 mins to several hours, for anyone to enjoy a healthy walk in the fresh air with a pit stop at local pubs
- we share local sights, food and drinks providers
- we use low energy and ED lighting throughout the complex
- double glazing throughout
- insulation is above norms and 4x above norms in the games/event room
- the heating s provided with our bio mass boiler fed form chips harvest and sustainably managed in our own forest which is less than a mile from our cottages
- we recycle all Nespresso capsules, hand them over to Nespresso when they deliver a new order. The spent coffee ground us re-used for soil conditioning and the aluminium is recycled to make bicycle frames.
- We are in the process of installed an electric car charger on site, this will be operational form the nee of February 2020.
Check out our Green Policy HERE
Yes we do!
We opened our games room on 14th February 2020 - just in time for the half term break.
We many toys for all age groups as well as a Ping Pong table, Football table, Air Hockey table, Pool table, Brio train set, Wendy House and make believe shop and kitchen and much more!
Open every day from 9am to 7pm our games room is for everyone to enjoy and is perfect for days when the rain just doesn't stop!
Please no dogs, food or drinks in the game room, thank you!
Check it out HERE on our game room page.
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