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Frequently Asked Questions

How Can We Help You?

What's your contact details?

You can contact us in a number of ways. We are open Monday to Friday 9-5pm.  

Our contact details are here on our website.

Our telephone number is 01489-878888

Our email address is unwind@wallopswoodcottages.co.uk

Our Facebook page where you can send us a message is https://www.facebook.com/WallopsWoodCottages/ 

 

 

How can I book a property?

You are reading this text so therefore you are most likely on the website already! The easiest way to book is online with our booking engine.

After you have looked at the CHECK AVAILABILITY button on the top of each page of our website for each of our cottages, check out our cottages on the Cottages page. We have eight cottages, each is different, sleeps form 4 people to 8 people and some are also accessible. 

Once you have made your selection ad chosen the best cottage for your holiday, click on the red button BOOK NOW also on the top of each page of our website.

The red boxes signify booked and not available, the green boxes signify available to book, the yellow and green sliced boxes signify midweek availability and the green and red sliced boxes signify changeover day.

Choose the property you are interested in and the booking engine will take you through different stages including taking your deposit.

Or you can also call us on 01489-878888 and speak to our bookings team for any special request or alternative booking dates. You can also email us on unwind@wallopswoodcottages.co.uk and our bookings team will be able to help you.

What are the change over days?

Our change over days or start days are Mondays and Fridays. However you may enjoy a midweek break too, just check your availability grid . The red boxes signify booked and not available, the green boxes signify available to book, the yellow and green sliced boxes signify midweek availability and the green and red sliced box signifies changeover day.

Can I start my holiday on a different day than offered on the website?

Yes, you may be able to book an alternative day, just call our bookings team on 01489-878888 and tell us which property you are interested in booking, the date, for how many people and how long for, we will do our best to accommodate you. 

What time is check in and check out?

Check in time is 4pm onwards and check out time is 10am on the day you leave.

We need to be strict with these timelines as we have a small housekeeping team and all cottages are cleaned to the highest standard. We cannot have guests on site before arrival time because there are trolleys and cleaning equipment on the site. Also all wooden floors might still be wet and cannot be walked on. Therefore we need to ensure that our health and safety procedure is adhered to. 

Do I have to pay a deposit?

Yes – we ask for 30% deposit to secure your booking. If you are arriving at Wallops Wood Cottages within 8 weeks, the full amount will need to be paid. If your arrival is in more than 8 weeks, we ask for a 30% deposit and the balance to be paid 8 weeks prior to arrival.

What if I cancel?

We will require written notice of the cancellation by the person who booked the accommodation by phone and confirmed in writing or by email. 

We will use our best endeavours to re-let your booking, but will not be bound to accept any booking for your property, especially if we have alternative properties available. For cancellations where we are able to re-let: 

If a deposit has been paid this will be refunded, less an administration fee of £25.00. 

If the final balance payment has been made we will refund you our final letting price (which may be less than you paid), less an administration fee of £25.00. 

If we are unable to re-let there will be no refund under any circumstances and you will still be responsible for the full rental cost. 

Cancellation Insurance is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty. We do offer Booking Refund Protection via Booking Protect and further details are found in the booking section of our website.

What about booking Insurance?

We offer booking insurance through booking Protect, this is explained in the booking form when you make a booking. This is not offered by Wallops Wood Cottages but by a third party, so please read the information carefully. 

Can I bring my dog on holiday?

Yes, you can bring your dog on holiday! We won the BEST Dog Friendly Business of the year in 2018 from Visit England, a very prestigious award! 

We welcome 2 dogs per cottage. We can no longer accept more than 2 dogs per cottage as we want to ensure that other guests at Wallops Wood Cottages can also enjoy a peaceful holiday. With eight cottages sleeping 54 people, we want to ensure that everyone from 2 legged owners to 4 legged pooches have a safe, happy and fun holiday.

We deep clean all cottages which have dogs after their departure at 10m on changeover days. Therefore cannot accept more than two dogs per cottage, it would be impossible to clean the cottages in time for the next arrivals at 4pm! 

We charge £25.00 per dog for the extra cleaning we need to do to ensure that our cottages are spotless for the next guests.

Does my dogs get a welcome pack?

Yes, he or she does! We offer a fantastic Welcome Pack which includes a comfy bed, water and food bowls, a dog towel to use after the dog has enjoyed our thermostatically controlled shower (in the car park) after a lovely walk, sofa throws to ensure they keep our lovely sofas nice and clean for the next guests, complimentary treats and a fantastic tug toy! There are also laminated dog walks (or downloadable from our website HERE ) for you all to enjoy with pub stops along the way and a few books and an OS map too! We also provide a torch in case Fido the dog needs to go for a midnight toilet break!

Do you have enclosed gardens for the safety of my children and pets?

Yes we do! Each cottage has a fenced off garden or courtyard that is safe for children and pets alike. 

For pets we also offer a collar tag in case your dog jumps the fence (about 70cms high). We also have a very large communal lawn that everyone can enjoy to play and walk around in. 

All children and dogs cannot be left unsupervised and alone on the lawn. 

What if I need specialist accessible equipment?

We are M3a Visit England rated. This is not a problem. Just call us on 01489-878888 and speak to our bookings team to discuss your special needs. We have a very large list of equipment that you can use for free, first come first served, so ensure you  book this as soon as you can prior to your stay. If you require profiling beds, hoists and more specialist equipment we suggest you organise this with Solent Mobility, a local company hat we find is very well organised with quality equipment. You can call them on 02392-395822 They know us well and will deliver your items prior to your stay. We will ensure the equipment is in your cottage. 

Can I bring children on holiday?

Of course you can bring your whole family with you! We welcome families with children, grandparents and anyone else who wants to join in! We specialize in offering family holidays and have a huge list of free equipment, toys and books as well as DVS for our big guests and little guests. You can check out our equipment list HERE . 

Infants are welcome and we offer a little welcome pack for them too! A nappy, a towel, a ducky and a Mr Men booklet. Please bring your own bedding if you are borrowing a cot from us.

Can I bring an extra person on our booked holiday?

If the extra person exceeds the maximum occupancy for the cottage, it may be possible to put in an extra bed for you but please always call us first to check. We only have a limited number of beds available and also not all cottages can accommodate an extra bed. We charge £50.00 for one extra bed. 

What's on around our area?

We have so much going on around the Meon Valley, Winchester, Southampton and Portsmouth! We share events around Hampshire for you to enjoy and visit whilst holidaying with us at Wallops Wood Cottages.

We are keen to showcase Hampshire and it's amazing culture, art, music, food and wine events with everyone. Although we are in the countryside in the heart of the South Downs National Park, we are only 20 mins from Portsmouth, 25 mins from Winchester, 25 mins from Petersfield and 25 mins from Southampton. 

We share as much as we can on Facebook, Instagram and Twitter and you can also visit our web page called Local Area with all the attractions and sights that you can visit whilst staying with us.

On the Local Area page you will see that we have many things for you to do from walking tours to racing, to watersports, visiting local towns, golf, family activities to cycling, dining in award winning restaurants and much more. 

What's in in Hampshire is also a great resource for your to check out, they showcase activities and events on a monthly basis and you can then filter by date too! 

Visit Winchester, our local Tourist Information Centre, is constantly updated with local events and what's on, so a perfect place to visit before you arrive on whilst you are here. 

We also #Whatsonatwallopswood so it is easy to track on social media for you !

If you need further information please call us on 01489-878888 or email unwind@wallopswoodcottages.co.uk .

Can I go walking around Wallops Wood Cottages?

Yes you absolutely can! We are really lucky to live and work in this beautiful area of the South Downs National Park .

We have prepared 7 walking tours for our guests, these are in your cottages as laminated sheets, in our cottage folder and also as a downloadable PDF from our website. 

The walking tours last from 30 minutes to 2 hours and we have noted several pub stops along the way. Everyone needs refreshments after a bit of exercise! T download the walking routes click HERE.

Here are some award winning pubs you might enjoy visiting, all of them welcome dogs.

The Shoe Inn Pub in Exton - in spring and summer you can sit by the river Meon

The Baker's Arms in Droxford - a great village with fab Sunday meals for the whole family

The White Lion Pub in Soberton - a traditional 17th century pub with locally sourced food

The Bucks Head in Meonstoke - in picturesque surroundings with local food and great walking all around

We are keen to share our beautiful Meon Valley and all it has to offer. Walkers enjoy the hedges teaming with wildlife, the mad pheasants chasing hens, cows munching greedily on grass and sheep making an appearance in our lanes.

The chalk grassland ( the European equivalent of a tropical rainforest) encourages a huge number of butterflies in the Spring and Summer - 60% of the UK's butterfly species can be found in the chalk grassland habitats of the South Downs National Park!

The flora is also rather magnificent here. It can have up to 45 different species of flowering plants and  mosses per square metre and we have some rather special orchids growing here too 

 

When is the pool open ?

The indoor heated pool complex is open form 8am to 8pm everyday including Saturdays and Sundays!

You have a black fob in your cottage, which you need to press against the black plate on the door, it will beep and you can open the door. You will need the fob to come out, so please do keep it with you.

The swimming pool complex is underfloor heated throughout. It boasts several showers, an accessible changing room and bathroom, a parent changing room with shower and a separate toilet.

You also have lockers so that you can easily change into your swimming costume and put things away. 

The pool is level decked and heated to 30-31 degrees Celsius. We have an accessible hoist for disabled guests. 

The pool is deep cleaned every week and may be closed for a couple of hours during your stay, but we always try to ensure this is done when guest are out. 

 

 

 

What do I need to bring for my self catering holiday?

Well, not much! We have thought of most things! 

Check out our list of items that we provide for you  HERE - it includes hair dryers in every bedroom and 6 coat hangers in each wardrobe.

The bathrooms include Hand Wash, a Shower Gel/shampoo and a room deodoriser. These were especially made for us by New Forest Aromatics. Made by perfumer Debbie, they hail from the the New Forest in Hampshire and smell divine and most of the natural ingredients are sourced from the New Forest.

These are large bottles, so please do not take them with you, although we know it is tempting! You can buy them directly from us or in our soon to open tuck shop or ask a member of staff! 

Do you provide hair dryers?

Yes we do! All bedrooms which are ensuite have a hair dryer ready for you.

Can our friends come and use the pool?

No. As the pool is for the enjoyment of the guests staying with us, we do not allow people who are not staying with us to use the pool.

If you have further questions or are unsure about anything, please call us to check on 01489-878888 

Are you on social media?

Yes we are present on most social media platforms. We do like to get social!

You can find us on Facebook here  https://www.facebook.com/WallopsWoodCottages/

You can find us on Instagram here https://www.instagram.com/wallopswoodcottages/

You can find us on Twitter here https://tweetdeck.twitter.com/

Just see what's going on at Wallops Wood Cottages on these accounts and if you use the hashtag #whatsonatwallopswood you can trawl through what's happening during your stay with us. 

Do you have Trip Advisor reviews?

Yes we do have many Trip Advisor reviews of guests who have stayed in our cottages! 

Why not check them out here https://www.tripadvisor.co.uk/Hotel_Review-g503824-d3750646-Reviews-Wallops_Wood_Cottages-Droxford_Hampshire_England.html#REVIEWS 

 

Are you on Google maps?

Yes Wallops Wood is on Google maps! 

Just checkout our listing on Google HERE - you can see where we are, our Google reviews, our opening hours and much more.

We and our guests post lots of photos on Google so you can see what's happening. 

Are you on Bookings.com?

Yes we are on Bookings.com and we are proud to have an exceptional rating of 9.7 for 2020! 

You can see all our facilities on there such as our indoor pool, hot tubs, pool hoist for accessible guests and much more. 

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