How We Are Protecting Our Guests at Wallops Wood Cottages

The view across the grassy meadow from Early Mist cottage garden on a sunny summer day with blue sky
The view across our meadow towards the surrounding countryside

 

June 2022

We are continuing to adhere to COVID-19 cleaning protocols. Our housekeepers need time to do a meticulous job and for this reason we'd like to remind guests that earlier check-in times are unlikely. Check-in is from 4pm (the pre-pandemic check-in time), and for the foreseeable future, check-out is by 9am on departure day.

Please familiarise yourself with the protocols we have put in place (below) and read the latest government guidelines HERE.

Visit our availability page HERE to book your stay. Thank you for your continued support.

The Wallops Wood Cottages Team

 

Swimming Pool, Sauna and Steam Room

Guests are entitled to one bookable daily swim session of 45 minutes, per cottage. Sign up for your preferred time on the two timetables in the pool lobby; one for the current day, and one for the next day. Guests from only one cottage are permitted in the pool complex at any time.

We've opened the sauna and it's available to use during the bookable daily swim sessions! We also reopened the changing room area but the Steam Room has yet to open.

Games Room

We've reopened the games room! Children and families have been enjoying the games and toys available, which is delightful to see. There's something for everyone from baby gyms to a full-sized pool table.

Arrival and Departure Times

As explained above, arrival time is 4pm, and departure is by 9am.

Accreditations

We were awarded the We're Good To Go industry standard by @VisitEngland, and the AA Covid Confident accreditation for our COVID-19 cleaning protocols.

And we're very proud to have won National Self Catering Accommodation of the Year Silver Award! You’re in good hands at Wallops Wood.

For the AA COVID CONFIDENT scheme, Wallops Wood Cottages met the AA’s criteria, including:

  • Supplying a risk assessment
  • Providing clear evidence that relevant procedures and measures are in place, and that staff training took place
  • Signing up to the COVID Confident Charter, a code of conduct that includes a commitment to continuing to update procedures and measures as guidelines change, and submitting to future audits

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Cleaning Protocols

We have followed industry guidance and our COVID-19 Risk Assessment comprises many practical measures including deep cleaning protocols for every changeover clean which includes:

  • All cutlery, glassware, crockery and kitchen utensils, and high touch points such as work surfaces, light switches, handles, taps, appliance controls, remote controls, table tops are cleaned and disinfected after each stay
  • We use Log 5 cleaning products which conform to UK advice and are rated to EN14476:2013+A2:2019, EN14476 or EN14675
  • We disinfect against legionella in all kitchens and bathrooms
  • The hot tubs remain in use with our usual high standard of cleaning
  • Two ‘swap boxes’ are used per cottage; one remains in ‘quarantine’, while the other is placed in the cottage. Each contain: tea, coffee, sugar, cooking salt and olive oil, Nespresso capsules, cling film, tin foil, bin bag rolls, liquid dishwasher tablets, washing powder, hand soaps, cloths, j-cloths, sponge and scourer, multi-surface spray, shower gel, toilet rolls, hand soap, air freshener

We've removed non-essential items (books and board games) from the cottages. Let us know if you'd like us to place them in your cottage prior to your arrival.

Equipment

Accessible equipment

We continue to supply accessible equipment and items are thoroughly cleaned and disinfected before placement into the cottage.

Children

Children’s equipment available includes:

  • Highchairs
  • Cots
  • Bed guard
  • Baby monitor
  • Avent electric sterilizer
  • Microwaveable steam sterilizers
  • Baby welcome packs

We disinfect all items with virucidal spray between use.

Dogs

Dogs are welcome (a welcome pack and bedding is included). Items are disinfected between use with virucidal spray products rated to EN14476 or EN14675 Log 5.

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Flexible cancellation policy

Cancellation must be immediately notified to us by phone on 01489-878888 and then confirmed in writing by email at [email protected]. If your cancellation is eligible for a refund, it will be made on the departure date of your original booking.

Check the Terms and Conditions document we sent with your invoice. Our current Terms & Conditions are HERE.

 

Travel Insurance

We highly recommend that guests should obtain their own travel insurance (we regret that we are unable to recommend specific companies and policies).

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What to do if you become unwell with COVID-19 symptoms

We adhere to government guidance on reporting and managing potential infection cases.

You must advise Wallops Wood Cottages by telephone and return home to self-isolate if you (or a member of your party) arrives with COVID-19 symptoms or develops symptoms during your stay.

  • Staff experiencing similar symptoms will go home to self-isolate for 5 days.
  • Sufferers should not go to a GP surgery, pharmacy or hospital.
  • If symptoms worsen, NHS 111 should be called, or their website visited: 111.nhs.uk.
  • In case of acute breathing difficulties, 999 should be called.

Once a property is vacated post infection, appropriate cleaning procedures will be followed.

View from Glenside Cottage